Law Practice Management in the Cloud

Posted on May 12, 2009. Filed under: Portability, Practice Management |

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This week’s Daily Record column is entitled “Law Practice Management in the Cloud.”

A pdf of the article can be found here and my past Daily Record articles can be accessed here.

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Software as a service (SaaS) is defined at Oracle.com as “[a] software delivery model in which a software firm provides daily technical operation, maintenance, and support for the software provided to their client.”

At Webopedia.com “cloud computing” is defined as a “type of computing that is comparable to grid computing, relies on sharing computing resources rather than having local servers or personal devices to handle applications. The goal of cloud computing is to apply traditional supercomputing power (normally used by military and research facilities) to perform tens of trillions of computations per second.”

The complexities of modern law practice are such that managing a law office in the absence of practice management software programs is nothing short of impossible. Traditional law practice management software can be expensive, however, cumbersome to navigate and prone to annoying glitches that occur so frequently that your IT consultant becomes a permanent fixture in your law office.

Sound familiar? Well, it doesn’t have to: Law firms today can avoid the headaches caused by traditional practice management software by using the services of any of a number of companies that provide SaaS.

Taking advantage of SaaS law practice management software allows firms to focus on the ever-important task of practicing law while the SaaS provider operates, updates and maintains the practice management software.

Advantages include lower costs due to reduced overhead, less hassle related to maintaining the and upgrading the case management system and greater flexibility, since the Web-based system can be accessed anywhere, at anytime.

Before making the leap to a Web-based practice management system, however, there are a number of important factors to consider.

Learn how the company will handle confidential data, the portability of the data and the format in which information will be provided should your firm choose to remove data from the system.

The contract with an SaaS provider should address those issues and also include a non-disclosure clause that indicates that all data are the property of the law firm and may be exported in a readable format on demand.

The security of your firm’s data is of paramount concern. Security issues to consider include: What type of facility will host the data? How frequently are back-ups performed? Is data backed up to more than one server? How secure are the data centers? What types of encryption methods are used and how are passwords stored? Are there redundant power supplies? Is there more than one server? Where are the servers located? If a natural disaster strikes one geographic region, would all data be lost?

If, after balancing the benefits and drawbacks, you decide to use a Web-based practice management system, there are a number of excellent SaaS providers that offer software to manage law practices online, including Clio (www.goclio.com), Rocket Matter (www.rocketmatter.com) and LawRD (www.lawrd.com).

Each software platform offers unique and useful features, which I’ll be comparing and contrasting later in the month during a screencast at lawtechTalk.com.

When law practice management software creates more problems than it solves, it may be time to make a change. After careful consideration, firms may find that the affordability and ease of use of a Web-based practice management system make it a perfect fit.

Attorneys may just find themselves praising, rather than cursing, newfangled technologies.

Now that would be a nice change.

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7 Responses to “Law Practice Management in the Cloud”

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I’d like to know, and I guess one never will, who is behing these kind of firms. There is no garantee that my information is going to be used, or scrutinated by others. Out IT department demoed us the fragilities of such systems: insane !!! If you take it seriously, have your own system, not a ‘shared one’ !

Excellent article. It’s true that security and data integrity should be a top concern for law firms. I’ve found that SaaS providers’ security is only as good as that of their data center. This is better explained in a white paper I found. Also, consider providers that require employees to sign confidentiality agreements.

[…] Black, a lawyer, blogger and law book writer, mentions LawRD on her article Law Practice Management in the Cloud posted in the Practicing Law in the 21st Century-A Law & Technology Blog.   Nicole singles out […]

The issues of end-to-end security and end-to-end privacy within the Internet are indeed far more sophisticated than those within a single in-house network. Ensuring the confidentiality, integrity, and availability of customer’s systems and data is of the utmost importance to muchBeta (the company behind LawRD), as stated in our privacy and security policies.

[…] Earn More, ABA Journal, March 2009 Virtual Courthouse Wins 2009 ABA Brown Award for Legal Access Law Practice Management in the Cloud, by Nicole Black, Practicing Law in the 21st Century Blog, May 12, 2009 Practicing Law with SaaS, […]

Indeed you must ask the hard questions and get good answers. As a IT consultant for over 30 years, I find that “legit” SaaS providers far surpass the data security most firms have in place on their own. From unreliable, untested backups to free access to servers and data, most firms can greatly enhance their redundancy, reliability and performance by using a cloud provider. Couple that with a cloud provider that delivers exceptional service and has very happy custoemrs and you have a winning deal for everyone.

[…] Earn More, ABA Journal, March 2009 Virtual Courthouse Wins 2009 ABA Brown Award for Legal Access Law Practice Management in the Cloud, by Nicole Black, Practicing Law in the 21st Century Blog, May 12, 2009 Practicing Law with SaaS, […]


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